Overview
Responsibilities:
– Collaborate with global finance leaders to align on shared services-specific and other broader strategies, and use local knowledge and experience to influence direction.
– Partner with global finance leaders to support Company’s strategy to build a center of excellence in India and enable Company’s order-to-cash operations to scale in the region.
– Understand and help refine KPIs, SLAs, SOPs, and other work guidance developed by global revenue operations for the India team, to ensure high-quality work, effective performance monitoring and accurate reporting.
– Establish a culture of accountability and performance excellence by analyzing data to identify trends, areas for improvement, and the root causes of inefficiencies.
– Implement systems for ongoing evaluation and improvement of best practices to guarantee innovation and consistent execution of processes across all business units.
– Partner with customer-facing teams to align Billing and Collections processes and policies with a customer-centric approach.
– Collaborate with global finance leaders.
– Collaborate with the local People team to bring Company’s global talent programs to life for Finance employees in India, ensuring that employees can have a long and fulfilling career path at Company.
– Ensure appropriate training and development opportunities are available.
– Provide inspiring leadership to the Revenue Operations, Billing and Collections team in India, connecting them to the broader global Finance team and Company’s mission.
– As a member of the Company’s India leadership team, collaborate with other members of the leadership team on important matters impacting the companys teammates and operations in India.
Requirements:
– 15+ years of Finance leadership experience, including shared services experience with a multinational company or GICs
– 8+ of experience leading and managing people managers
– Bachelor’s degree in Finance/Accounting; masters degree a plus.
– Strong understanding of finance and accounting operations
– Demonstrated strength in partnering with global leaders to develop strategies and plans that meet business needs.
– Outstanding leadership skills and the ability to effectively manage and inspire a team.
– Proven ability to leverage data insights to track performance and drive business decisions.
– Excellent communication and influencing skills, including across cultures.
– Flexibility to work across time zones to enable collaboration across international teams working US time zones.
– Nice to have experience: working with various billing and collections systems (ex. Zuora, NetSuite, Salesforce)