Overview
Description:
– Manage customer invoices, payments, and collections to ensure timely receipt of outstanding balances.
– Collaborate with internal teams to investigate and resolve billing or payment discrepancies.
– Record and reconcile payments received via multiple modes such as bank transfers, checks, ACH, and credit cards.
– Prepare and maintain aging reports and follow up on overdue accounts to minimize delinquency.
– Conduct monthly reconciliations between customer accounts and financial systems.
– Monitor and respond to customer queries received through email and coordinate for quick resolution.
– Assist in process improvements to enhance efficiency and automate recurring tasks.
– Support the month-end closing process by ensuring accurate posting and reporting of receivables.
– Provide regular reports and insights to management regarding collection trends and outstanding payments.
Role Requirements:
– 4+ years of hands-on experience in accounts receivable or collections.
– Strong understanding of invoicing, payment processing, and reconciliation.
– Excellent proficiency in Microsoft Excel or Google Sheets for reporting and data analysis.
– Familiarity with ERP systems such as NetSuite, Stripe, or Salesforce is an advantage.
– Strong communication and coordination skills to work effectively with clients and internal stakeholders.
– Analytical mindset with the ability to identify and resolve issues quickly.
– Self-motivated, organised, and able to handle multiple priorities in a fast-paced environment