Overview
Industry – Banking / Financial Services / Broking
Category – Finance
Skills – Collection
Job Type – Permanent
Job Description – We are seeking a visionary and execution-focused Head of Collections to lead the evolution of our digital collections strategy. This is not a traditional call-center collections role – we’re building a future-ready platform that combines tech, partnerships, and scalable operations to redefine the way India collects.
Client Details
It is transforming the collections landscape through a tech-first platform. We partner with 20+ leading NBFCs, banks, and financial institutions to deliver intelligent, efficient, and customer-friendly digital collections. Operating in a largely untapped 0-to-1 space.
Description
– Collections Leadership: Own and scale end-to-end collections strategy across digital, field, and partner channels.
– Strategy Mapping: Design, implement, and refine collection playbooks tailored to product types, risk bands, and lender categories.
– Partnership Enablement: Engage and manage relationships with NBFCs, Banks, and FinTechs – aligning collection performance with SLAs and compliance.
– Tech-Enabled Execution: Work closely with product and tech teams
– Operational Rigor: Build and manage internal and partner ops teams, drive key metrics (bucket-wise recovery rates, NPA reduction, etc.)
– Compliance & Ethics: Ensure adherence to regulatory, fair practices, and data privacy standards.
– Team Building: Recruit and mentor a high-performance team of regional and digital collection managers.
– Frequent Travel: Field immersion to review operations, understand borrower behavior, and strengthen lender relationships.
Profile:
– 10-18 years of experience in collections (secured/unsecured) with exposure to strategy, field ops & digital.
– Proven success in managing pan-India collection teams and lender relationships.
– Experience working in or with NBFCs, banks, or FinTechs in consumer or SME lending.
– Strong understanding of digital collections models
– Strategic thinker with operational hustle – thrives in high-growth, 0-1 settings.
– Open to travel extensively for on-ground oversight.
– Collaborative, entrepreneurial mindset; able to work closely with founders and tech teams
Job Offer:
– Work directly with visionary founders and a high-energy startup team
– Drive real impact
– High ownership, flexibility, and growth trajectory
To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Sakshi Ahuja on +91 124 628 0702.
Contact – Sakshi Ahuja – +911246280702
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