Overview
– We are seeking a highly experienced and qualified General Manager – Credit Controller to lead and manage the entire credit control function across the organization.
– This role will be responsible for overseeing trade receivables, collections, credit risk, and credit policy adherence across multiple business verticals and branch locations. The ideal candidate should have in-depth knowledge of credit risk management, strong analytical and leadership skills, and a solid background in the logistics industry.
Key Responsibilities:
– Full ownership and accountability for trade receivables and Drive the collections process, ensuring timely recovery from customers and reducing outstanding receivables
– Design and implement credit control policies, procedures, and internal controls.
– Set and monitor credit terms, including credit period and credit limits, based on risk assessments.
– Analyze and evaluate creditworthiness of new and existing customers using internal data and external reports.
– Approval of credit notes, write-offs, and bad debts after thorough review. and recommend legal action for delinquent accounts.
– Drive and monitor collections from customers, working closely with regional branches and the sales team.
– Monitor and reduce DSO (Days Sales Outstanding) to optimize working capital.,
– Coordinate with all branches/locations to standardize and streamline credit and collection practices.
– Act as the senior point of contact for escalated credit-related customer issues, Build and maintain strong relationships with key customers to ensure trust, transparency, and timely resolution of disputes.
– Coordinate with sales, operations, and branch teams to investigate and resolve invoice discrepancies, billing issues, and collection conflicts efficiently.
– Ensure accurate and timely MIS reporting to the senior management on receivables, overdues, risk exposure, aging, DSO trend, customer-wise collection performance, etc.
– Flag high-risk customers and recommend credit holds or legal action where necessary.
– Ensure compliance with all relevant regulatory and internal audit requirements.
– Handle bad debt provisioning and maintain audit-ready documentation.