Overview
Role Description
The Team Leader will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Candidate needs to ensure adherence to all cut-off times and quality of processing as maintained in SLAs. Candidate should ensure that all queries/first level escalations related to routine activities are responded to within the time frames pre-specified. Should take responsibility and act as backup for the Peers in their absence and share best practices with the team.
Your key responsibilities
– Review client account opening documentation as per regulatory and internal policies.
– To ensure accuracy of data entered into the Private Banking system as well as the information in the Account Opening Documents.
– Perform simple / complex static amendments in core banking systems.
– Perform data input and authorize the records in core banking systems for simple changes from, Signature, address and contact number change, passport update, hold mail update, on-line banking to complex changes i.e., Update investment risk rating, structure changes and all other changes in the client account after account opening.
– Conduct client due diligence searches on the clients via external and internal internet searches.
– Perform signature verification and update client records in core banking systems.
– Liaise with KYC / AML team for any queries related to CDD searches and due diligence.
– Handle data cleansing projects by reviewing various client documents and the data in the core banking systems.
– Support project team on all data migration projects.
– Bringing controls and efficiencies in existing process.
– Face off to onshore, FO, auditors and various stakeholders in all process related queries.
Your skills and experience:
– German Language B1/B2 level is must for this role.
– Good communication and strong people management skills
– Minimum 10+ years of experience in client on-boarding / Static data amendments in any Private Banking and should have managed a team size of at least 15 people.
– Hands on experience in reviewing client on-boarding documentation.
– Willing to work in Multiple/ rotational Shifts.