Overview
Director Merchant Fraud and Risk Operations – Fintech
Key Responsibilities:
– Strategy Development: Design and implement comprehensive chargeback and payment risk management strategies that align with the company’s goals.
– Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities in payment processes, providing actionable insights for improvement.
– Team Leadership: Lead and mentor a team of analysts and risk specialists, fostering a culture of continuous improvement and professional development.
– Data Analysis: Utilize data analytics to monitor chargeback trends, identify root causes, and develop strategies to minimize future occurrences.
– Collaboration: Work closely with cross-functional teams, including IT, finance, and customer service, to ensure cohesive risk management practices.
– Compliance: Ensure all payment processes comply with industry regulations and standards, including PCI DSS and other relevant guidelines.
– Reporting: Prepare and present regular reports to senior management on chargeback metrics, trends, and risk exposure.
– Vendor Management: Manage relationships with payment processors, fraud prevention vendors, and other third-party service providers to enhance risk management capabilities.
– Customer Experience: Implement initiatives to improve the overall customer experience while minimizing chargeback rates.
Qualifications:
– Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field; MBA preferred.
– 12+ years of experience in payment risk management, chargeback operations, or a related field.
– Strong understanding of payment processing systems, chargeback processes, and fraud prevention techniques.
– Proven leadership skills with experience managing and developing high-performing teams.
– Exceptional analytical and problem-solving skills, with a data-driven approach to decision-making.
– Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
– Knowledge of relevant regulations and industry standards related to payment processing and fraud prevention.