Overview
Job opening for Head of Collection role in a NBFC at Mumbai
Job Role: Head of Collections
Location: Mumbai
Product: Two Wheeler
Roles & Responsibilities:
Strategic Leadership:
– Design and execute a comprehensive collections strategy across products and geographies, ensuring alignment with overall business objectives.
Portfolio Performance Oversight:
– Track and optimize recovery performance across delinquency buckets (0-30, 30-60, 60-90, 90+ DPD, and NPA) to maximize collection effectiveness.
Team Management:
– Recruit, develop, and lead zonal and area-level collections teams-both in-house and outsourced-to drive high performance and accountability.
Agency Oversight:
– Select, onboard, and manage external collection agencies and field partners, ensuring performance standards, compliance, and ethical practices are maintained.
Digital & Analytical Integration:
– Collaborate with technology and analytics teams to implement digital tools, automation, and predictive models to enhance collection processes and efficiency.
Compliance & Risk Governance:
– Ensure adherence to RBI regulations and internal policies, manage customer grievances, and uphold ethical collection standards.
Cross-Functional Coordination:
– Work closely with Credit, Legal, Risk, Operations, and Customer Service teams to reinforce and streamline the overall collections framework.
Required Qualification:
– Over 15 years of experience in retail collections, ideally within top-tier NBFCs or banks.
– Demonstrated success in reducing delinquency rates and leading large, field-based collection teams.
– In-depth knowledge of legal recovery processes, including SARFAESI, arbitration, and related frameworks.
– Strong leadership, negotiation, and interpersonal capabilities.
– Proficient in leveraging data analytics and digital tools, including dialer-based collection systems, to drive performance.
– Flexible and willing to travel as required to meet business needs.