Overview
Job Title: Collection Manager
Job Location: Bangalore
Industry: Ecommerce, Fintech, Retail, Fmcg
Roles and Responsibilities: Candidates should have capability
Key Responsibilities:
– Manage partner relationships by ensuring smooth communication between partner and team and resolving issues raised by either side
– Build new features for credit, working closely with product and tech team, that drive improvements in efficiency and increased customer satisfaction
– Design and launch new credit products working closely with other teams ensuring smooth launch and clear communication
– Single point of contact for all teams across to resolve credit issues and dependencies
– Work with operations team to resolve their issues and ensure we are hitting all our key metric
– Weekly reporting of all key metric (targeted vs. achieved) and detailed analysis of key issues raised by team management
– Collaborate with technology team for speedy resolution of any tech issues reported by customer of internal teams
– Resolve any other issues that relate to the credit function