Overview
Payment Operations Lead – Reconciliation & Settlement
Responsibilities :
– Adherence to defined business rules and processes for reconciliation
– Timely and accurate processing / reconciliation at a transaction level (both financial and non-financial).
– Ensure daily “payin” from all products, channels & methods
– Ensure daily “payout” to all merchants for all products, channels & methods as per agreed SLA’s.
– Timely processing of refunds as per regulatory guidelines.
– Escalating, resolving and reporting technical and /or transactional issues.
– Identify and investigate root cause of settlement discrepancies and ensure timely resolution.
– Constant and regular review of processes and performance with the focus on improving process competency and efficiency
– Timely updation and reporting of operational trackers. Ensure timely submissions for monthly and quarterly reporting cycles.
– Review of inwards and outwards from Escrow/ Nodal account
– Supervising and reviewing Escrow /Nodal account reportings.
– Prompt response and resolution to grievances and escalations.
– Collaborate with internal teams to meet client /customer led objectives.
– Constantly updating knowledge and ensuring compliance to external, internal regulations and guidelines.
– Undertaking process improvements and simplification projects.
– Representing the unit during regulatory and internal audits.
– Ensuring relevant submissions during audits.
– Liaising with Compliance and other stakeholders during audits.
– Candidates having Operations background with specific skill sets in Reconciliation, Settlement, Exception management and MIS domain
Analytical skills :
– Aptitude to respond to challenging environment & multi-tasking
– Demonstrates supervisory and leadership skills-team management.
– Hands-on experience and skilled in advance MS-Excel.
– Strong communication and organization skills
– Experience in process improvements with experience in projects.
– Ability to articulate process requirements, drafting current vis.a.vis. future process mapping including documentation around the same