Overview
Role Details:
Program Development & Product Management:
– Lead the design, development, and continuous enhancement of the corporate salary program, ensuring alignment with business objectives and customer needs.
– Oversee the lifecycle management of corporate salary products, collaborating with the Salary Product and Process Enhancement teams for ongoing improvements.
– Conduct market research and competitor analysis to identify opportunities for innovation and differentiation.
Sales Enablement & Business Growth:
– Develop sales collateral, training materials, and resources to equip sales teams with the necessary tools to promote corporate salary products effectively.
– Drive marketing-led campaigns to expand the corporate salary customer base and increase portfolio penetration.
– Optimize salary credit processes through regular monitoring and analysis.
– Act as Cross- BU synergy lead, managing escalations, overseeing bulk salary processing, and ensuring efficient complaint resolution.
– Provide analytics support by mapping dashboards, tracking salary credits, and generating WBG and branch reports to drive business growth.
Stakeholder Engagement & Cross-Functional Collaboration:
– Gather and incorporate stakeholder feedback to enhance program offerings and decision-making.
– Ensure seamless coordination across departments for the smooth execution of corporate salary initiatives.
Customer Experience & Relationship Management:
– Monitor customer feedback and satisfaction levels to identify areas for improvement.
– Champion a customer-first approach to enhance service delivery and experience.
Compliance & Risk Management:
– Ensure adherence to regulatory requirements, including KYC, AML, Compliance, data privacy, and customer protection guidelines.
– Implement risk management controls and procedures to mitigate operational and reputational risks.
Performance Monitoring & Market Intelligence
– Establish key performance indicators (KPIs) to measure program success and track business performance.
– Provide regular performance reports to senior management with data-driven insights.
Budgeting & Financial Planning:
Lead the budgeting exercise for the corporate salary business across channels and segments.