Overview
Key Responsibilities:
– Hard Bucket Collections Management
– Efficiently manage hard bucket collections for SME LAP (Secured Loan Against Property) accounts.
– Portfolio Handling
– Ensure effective collections from the assigned portfolio with the goal of reducing delinquency and minimizing NPAs.
– Legal Recovery Actions
Handle legal proceedings including:
– Section 138 (Cheque Bounce)
– Arbitration
– SARFAESI Act (Securitisation and Reconstruction of Financial Assets and Enforcement of Security Interest)
– NPA Resolution Focus
– Drive initiatives to resolve NPAs and recover dues from default accounts.
– Bucket Flow Control
– Prevent accounts from flowing into higher delinquency buckets by focused follow-up and recovery efforts.
– Field Visits & Execution Conduct timely field visits to assess customer situations and ensure ground-level recovery actions.
– Cross-Functional Collaboration – Coordinate closely with the Sales, Operations, and Legal Teams to ensure effective and timely resolutions.
Qualifications & Requirements:
– Experience: 5+ years in collections with a focus on secured loans, particularly SME LAP.
– Knowledge of Legal Procedures in loan recovery is essential.
– Strong interpersonal and negotiation skills.
– Willingness to conduct field visits as needed.