Overview
– To make sure all the branches in your region are running smoothly, following all operational rules, maintaining compliance, and providing good customer service.
– You’ll also lead and guide the ROEs who report to you.
Duties:
Supervise Regional Operations Executives (ROEs):.
– Make sure ROEs visit and review all branches assigned to them on time (within 45 days).
– Check their visit reports and ensure they are complete and accurate.
Branch Visits:.
– Personally visit important or high-risk branches every month.
– Do surprise checks to see if branches are following all compliance and operational guidelines.
Support Branch Operations:.
– Help branches solve day-to-day operational issues.
– Ensure branches understand and follow the latest circulars and banking guidelines.
– Make sure audit scores improve and problem areas are fixed quickly.
Monitor High-Risk Branches:.
– Pay extra attention to branches with low audit scores or compliance issues (“C” rated branches).
– Guide staff on how to improve and follow correct procedures.
Train and Guide Branch Staff:.
– Conduct regular meetings with branch staff and ROEs to:.
– Discuss branch findings and issues.
– Explain new circulars in simple terms.
– Improve their overall banking and operational knowledge.
Improve Processes:.
– Identify any gaps or weaknesses in operational processes.
– Suggest better ways to do things to save time, reduce errors, and improve service quality.
Cash and Complaint Management:.
– Ensure branches are managing their cash properly and staying within limits.
– Make sure all customer complaints are resolved within the given time (TAT).
Reporting and Coordination:.
– Highlight repeated mistakes or issues to Cluster Heads and Regional Heads.
– Share suggestions for improvement with senior management.
Professional Conduct:.
– Follow the bank’s code of conduct, discipline, and ethics.
– Encourage the same culture within your team and branches.