Overview
Key Responsibilities:
Quality Assurance & Process Leadership:
– Be accountable for the execution and monitoring of the CDD Quality Assurance process implementation and output.
– Identify, develop, and implement future target operating models to enhance efficiency and effectiveness.
– Lead continuous improvement strategies for team productivity and resource utilization.
– Provide Quality guidance to help the organization meet regulatory requirements and deadlines.
People Leadership & Development:
– Manage, coach, and develop a team of Quality Assurance professionals to achieve their maximum potential.
– Develop team performance goals, plans, and ensure their successful execution.
– Create and implement comprehensive feedback and coaching programs to support Operational teams.
– Foster a high-performance culture in line with the organization’s people leader fundamentals.
Training & Capability Uplift:
– Design and implement training programs for the Operations Team by leveraging insights from QA findings to mature compliance and risk knowledge across the function.
– Actively identify opportunities to improve compliance and risk quality through the provision of technical advice and training.
– Lead technical support in coaching and enabling both CDD and QA teams.
Stakeholder Engagement & Reporting:
– Work closely with the CDD Leadership Team to identify and act upon opportunities to uplift and mature operational teams.
– Report on progress, key issues, and performance metrics to Leadership.
– Provide expert advice and judgment on complex tasks and problems within your core expertise.
– Engage with senior stakeholders across multiple divisions.
Subject Matter Expertise:
– Act as the primary point of contact for AML and Sanctions subject matter expertise for CDD QA and CDD Operational teams.
– Provide assistance in solving escalated BAU matters and queries.
– Capabilities and Experience Requirements
Essential Capabilities:
– Proven people leadership skills and experience in effectively managing a team.
– Detailed knowledge and experience in Regulatory Risk Frameworks.
– Extensive knowledge and experience in AML/CTF and Sanctions regulatory frameworks and a strong understanding of associated obligations and controls.
– Proven ability to problem-solve in a complex regulatory environment.
– Ability to identify process interdependencies and provide necessary adjustments to advice, guidance, procedures, and training.
– Adaptable and resilient, with the ability to support changing demands and manage multiple priorities.
– Experience using operational management tools (e.g., Active Ops, AOM, FocusIQ) to manage resources, cost, productivity, and deliver efficiencies.
Other Capabilities:
– Excellent communication skills with the ability to clearly articulate risk and provide thorough support for operations teams.
– A strong understanding of AML/CTF legislation.
Qualifications
– Bachelor’s/Master’s Degree is essential.
– A degree-level qualification in AML/CTF, Financial Crime, Legal, Risk, Criminology, or a related field is highly desirable.
– Professional certifications such as ACAMS, ICA, CCP, or other relevant qualifications in Financial Crime are highly regarded.
Experience:
– Minimum of 8-10 years of experience working within a Financial Crime function.
– A minimum of 5 years in a comparable CDD/AML, policy & framework, Financial Crime Assurance, or training role.
– Overall 15+ years of experience in Banking operations in a similar capacity.
– Proven experience providing AML/CTF technical advice, guidance, and training in a large organization.
– Experience in the implementation of regulatory change and Policy initiatives.
– Demonstrated experience in engaging with and influencing senior stakeholders across multiple divisions.
– A strong track record of coaching, developing, and leading teams and managers.